The service plan, as I understand it, is more about hardware failures and who pays for what should the machine ever need repair. Reinstalled SupportAssist, whose version number is 3.6.0.97 9 (Dell says its the latest)2. It came with two update-the-driver utilities from Dell: Dell support assist and Dell precision optimizer. The service plan is no longer in effect and will be renewed during the renewal . Phase 1. Brought up TeamViewer and verified it had a number (5) of saved Partner IDs3. It's prompting you to purchase an extended warranty. There have been some problems reported with Support Assist after the recent windows update. Red Hat Enterprise Linux,4SKT,3Yr4 virtual gst,OEM Embedded Premium Support License,CUS. To me thats an acknowledgment that it was an update problem. Then, the first utility would update it yet again. Presumably the following method also works on almost all other Dell models. Dell is only worth about $200, according to Leo. You do not need to renew the service contract. SupportAssist is just a program. Question arising: is Dell's SupportAssist something useful, something to be avoided at all costs, or something in between? F5 Premium Service Category SW174 - Technical support - phone consulting - 1 year - 24x7. Join An IT Community Designed to Foster Business Growth. Jan 12, 2016. There is an app in the Microsoft Store called Dell Update that does the same thing and isnt as intrusive as Support Assist. Each one had a different opinion as to the latest version of the Ethernet driver. Windows Update runs automatically, although you can suspend parts of it with Windows Pro, so that takes care of things like security and Windows updates for you. Eventually, those issues just went away by virtue of taking updates as they were made available by Dell and installed vis SupportAssist. The low price helps a lot too. To create a compressed ZIP file in Windows, How Excel shows the day of the week of a date. It gives the necessary peace of mind for the next three years when you buy an expensive laptop. Third-party updaters usually involve more running processes also generating network traffic and more often than not, causes some slowdown at unpredictable times. It would have also cost me a heck of a lot on their 0870 number if it hadn't been for Saynoto0870. Systems with Basic service entitlements receive critical updates from Dell plus replacement part self-dispatches that result from Checkup scans. Completely separate concept. This was a permanent addition. Yes, you can uninstall it. To act, open SupportAssist and under the Drivers & Downloads tile select the desired updates and click install. IMOsuch items depend on the knowledge/skill and understanding of the user. My system has not had any problems nor do I expect it to. Factor authentication through to dell supportassist renewal cost of password manager took it cost to ensure that are covered in the most smart tvs track of technologies. features vary based on service level agreement. Search for Control Panel -> Press Enter -> Click Programs -> Programs and Features. This is an extremely retrograde step. Now I run SupportAssist on the updated and stable Windows. Dell and Lenovo both shipped out a new drive and an on-site technician for service. It promises to significantly reduce the amount of time spent on the phone when there is an issue, and the support can encompass anything from hardware to software. It will also install drivers if you let it. My procedure for using SupportAssist is as follows. It is also now reflecting the new warranty period expires date of Oct 16, 2019. It is currently available in the USA and Canada on Dell Inspiron, Alienware, Venue, and Chromebook products. I'm not paranoid about these types of utilities nor can I validate the premise that they are "evil" in any way. F5 Premium Service Category SW9 EDI - Technical support - phone consulting - 1 year - 24x7. CS-OREM, UT-PREMIUM SUPPORT 5 YEAR PREPA. I never experienced using SupportAssist out of warranty, but I am sure that driver updates, system checks and even support tickets should still work fine after warranty expires (of course, this only has meaning if you used SupportAssist to do that anyway, you also have pre-boot self-tests, Dell Update, support . So for the first year and 6 months, my PC came with Dell SupportAssist, and it's asking for a renewal. Dell keeps prompting me to run their SupportAssist utility to "let my computer work at its best" or words to that effect. Learn more about warranty renewal options here. SupportAssist is available at no cost; however, features vary by service level entitlement. I believe that SupportAssist by Dell, specifically with CleanFiles, may have an issue. I thought this was free period. Over the years, Ive concluded that its safe and I recommend to uninstall all apps with the word Dell at the beginning of the name. However, a pre-installed manufacturer cruft can pose a significant security risk from time to time, which is why you should immediately update or uninstall Dells SupportAssist. CS-VHDA-016401006973-PREMIUM SUPPORT REN. However under the service tag it states I have a Basic warranty when I paid for what is supposed to be Premium Support. Answer (1 of 6): Probably not, and here's why First, laptops are fairly reliable today, while issues do arise from time to time, they usually arise while the laptop is still under its original warranty. I have both installed on this Dell Optiplex 790 system which I bought refurbbut I don't let either run. Because of Leos reply, I did the following:1. Dell's Enterprise Trade Up program allows customers to receive cash back on legacy equipment. If it fails, itll most likely fail in the first year. Thats true of any vulnerability we didnt live with it, we didnt know about it. I sure dont want to go through the hassle of reinstalling my entire image just because a driver broke something. If it informs me I have a driver or BIOS update available, I take them. Manufacturer-supplied tools like SupportAssist provide diagnostics, optimizations, and updates specific to your machine. Press J to jump to the feed. In the interest of transparency, I have removed one post from a Dell employee who was promoting their company without making clear their affiliation. SupportAssist used to work out of warranty and was a good tool.now not so. Latest News: MailChimp discloses new breach after employees got hacked, Featured Deal: Get the latest on Google Analytics 4 quickly with this bootcamp. You do not need to renew the service contract. I did an update install of the Support Assist software app. MailChimp discloses new breach after employees got hacked, Get the latest on Google Analytics 4 quickly with this bootcamp. All it is supposed to do is link you directly to Dells website and forward your system configuration and Dell service tag info to them, so that the information they present to you is for your pc only. In fact, it was key in getting some of my original docking station issues ironed out with my XPS 15. Yes, it is safe to uninstall it. Usually, I delete all Dell and manufacturer-branded software when working on a pc. Second, the SupportAssist tool will keep working, and driver and BIOS updates if any are available will continue to be installed if you like. You do not need to renew the service contract. For "desktop" PCs I surely agree. Substances that can turn, Humanistic psychologys concepts are too vague, which is a major flaw. The battery costs about 60% cheaper in cost compared to buying a dell battery from a dell authorized distributor. I got confirmation email and my credit card was charged. That was just the call time though. It is free. But my advice remains that for most people, SupportAssist is an OK thing to have and run. When you find the program Dell SupportAssist, click it, and then do one of the following: Windows Vista/7/8/10: Click Uninstall. When benchmarked against competing support services, Dell says that its customers spend 90% less time on the phone, and SupportAssist's diagnostic data means that customers take 69% fewer steps in . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. F5 Premium Service Category SW153 - Technical support - phone consulting - 1 year - 24x7. The technician from the other companies, troubleshooting the issue, did not have the advantage of an OS on the device to assist with troubleshooting, whereas the Dell scenario RELIED on the OS being there. Even after your warranty has expired, SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting, All Dell laptops purchased in India or any other place in India are sold with a standard, All of our systems come with a standard one-year warranty. http://www.principledtechnologies.com/Dell/Premium TSMC's 3nm Journey: Slow Ramp, Huge Investments, Big Future, Micron Launches 9400 NVMe Series: U.3 SSDs for Data Center Workloads, CES 2023: QNAP Brings Hybrid Processors and E1.S SSD Support to the NAS Market, CES 2023: Akasa Introduces Fanless Cases for Wall Street Canyon NUCs, CES 2023: IOGEAR Introduces USB-C Docking Solutions and Matrix KVM, CES 2023: AMD Instinct MI300 Data Center APU Silicon In Hand - 146B Transistors, Shipping H223, AMD Announces Ryzen 9 7900, Ryzen 7 7700, and Ryzen 5 7600 Processors: Zen 4 at 65 W, AMD Announces Ryzen Mobile 7045 HX-Series CPUs, Up to 16-Cores and 5.4 GHz for Laptops, ASRock Industrial's NUC(S) 1300 BOX Series Brings Raptor Lake to UCFF Systems, CES 2023: HP Unveils Dragonfly G4 Notebook for Business, CES 2023: Plugable Introduces New Flagship Thunderbolt 4 Dock and USB-C Hub, Intel Announces Gracemont-based N-Series Processors For Entry-Level Mobile and Desktop Systems, I can't even have a long soak in the bath without Bruno giving me the "y u ignoring me" look https://t.co/95mWSaBhtl, @TheBenjiLife I've seen better laid-out rural pantomimes on a budget than Richie Rishi can muster up at PMQs. With the competitors, they simply removed the hard drive entirely. However the Support Assist app is not updating and keeps stating that my warranty is about to expire. Privacy Policy. $0.00. What is your bot https://t.co/BfD7H4u033, @aschilling D'oh! I think in general these tools that OEMs supply is useful within the warranty period and possibly a year or so after. "/> In Programs and Features window, Select Dell SupportAssist and click Uninstall. Dell will offer a fair market value rebate for your hardware and we have even more eligible products that will increase your rebate amount. SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting at $39 per year.Jun 2, 2015. When deciding whether an extended warranty is worth it, consider the following factors: Cost: When purchasing a product like a laptop, you expect it to last at least 3-5 years with no issues. Dell is here to help. Retail, Premium Support with Onsite Service After Remote Diagnosis, 1 Year. Depending on the type of system acquired, you may be able to extend your warranty from, Upgrade to newer technology to optimize your business application performance. About. Dell's general customer service number is 1-800-624-9897, but if you're looking for technical support, it's 1-800-999-3355. The only time I use Support Assist is when I have a problem with one of my computers and, as part of my troubleshooting strategy, will go to the Dell web site, enter my service tag number and download Support Assist. How much does it cost to renew Dell Support Assist? Email to a Dell Expert and get response back in 24-48 hrs. The unofficial subreddit for Dell Technologies. Ive been using SupportAssist on my Dell Optiplex running Windows 10 Pro for about 4 years now with no issues. Then I must again enter a code. Maybe theyll say SupportAssist is okay now and tell me how I can get Webroot to let me use SupportAssist. If it comes pre-configured to run on a schedule, let it. How much does it cost to replace a hard drive in a Dell laptop? If they get confused, you could ignore them and regularly check Intel for updates on your own. Its simple to get help with hardware issues. 2 Bronze. I do believe that today theyre settling on SupportAssist, and its been working perfectly for me across multiple machines. CS-TULANE UNIV-PREMIUM SUPPORT 3-YEAR PR. 20%, or 25% over the. In the left pane, expand SupportAssist System Resolution, and then select SupportAssist OS Recovery. Dell keeps prompting me to run their SupportAssist utility to "let my computer work at its best" or words to that effect. Ive trusted PCmag before, but ANYTHING is possible these days. PALO ALTO NETWORKS PREMIUM SUPPORT PROGR. Its generally safe to let these types of support tools update your machine and drivers. After SupportAssist runs automatically I find that the previous list of Partner IDs (for people that I give computer help for free) in TeamViewer disappear and I have to retype them in again. It has a significant advantage over the manufacturers warranty, which does not cover accidental damage. I purchased a new Dell system a year ago and it was so corrupted that Dell service was totally useless unless I agreed to pay for advanced support. Books - I have observed that parameter items saved by certain applications like TeamViewer disappear. Ill wait and see what Webroot has to say. Ive not had that experience, but its good to hear of yours. Naturally, the manufacturers recommend that you run their utility, or allow it to run if preconfigured to do so automatically. Personal system builders aren't Dell customers either, so that's not part of the equation here. Choose Update and Security. Another amusing perspective is demonstrated by the Meltdown & Spectre vulnerability we lived with it for decades on billions of computers, and then, overnight, it was deemed to be a global disaster. SupportAssist also evaluates the health of your servers, storage and networking devices to eliminate downtime before it even starts. Having supported Dell PCs for a long time, I usually don't have too many problems with Dell hardware. And all of it is 100% legitimate. SupportAssist automatically scans your PC to detect updates available for your drivers and Dell applications that are installed on your PC. Learn more about warranty renewal options here. A couple of weeks after a major Windows update has been installed, I run Disk Cleanup on Windows updates once I know the latest update hasnt wrecked things! dell exchange team send me a refurbished request as a My dell latitude won't turn off from windows or cmd ,it Can I "upgrade" a legacy port on a dell charger to Support Assist says my Dell laptop is not Dell. But the battery bought elsewhere has 1 year warranty. Its simply cheaper to buy a new computer if the computer breaks. Even if you dont have their utility installed, a visit to the Dell support website (and others, I expect) will offer to download, install, and run it before you proceed. Which is it? Can I extend my laptop warranty after it expires? Does anyone have this light mode 2022 XPS wallpaper?? Click the Update History link. It doesnt seem that easy to remove, but I hate it. SupportAssists hardware checks take little time and are useful and the optimisations make my PC boot slightly faster than it did before running it. It meant I lost the work I was doing at the time of the message. If you're paying 10%. Is SupportAssist a limited service? document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); While I don't recommend third-party driver update tools, the tools provided by your computer's manufacturer are a different story. You can, of course, after reviewing the benefits it provides, but my take especially on machines older than a couple of years is that its not worth the expense. Anyway, I reinstalled windows 10 on my own and continue to get more security and other updates than I have had on any other windows system. A 90-day limited warranty, a one-year limited warranty, a two-year limited warranty, a three-year limited warranty, or a four-year limited warranty are available on Dell-branded hardware. It would have also cost me a heck of a lot on their 0870 number if it hadn't been for Saynoto0870. You likely mean you no longer have warranty. Is it worth to renew Dell SupportAssist? printer software. You can, of course, after . . Perhaps I am wrong because I have not taken the time to conclusively prove my hypothesis to myself. Your new Windows laptop usually comes with a lot of bloatware that you dont need. I have found this so annoying that I have removed SupportAssist after unsuccessfully trying to find a setting to ameliorate this issue. Indeed, they do have (or perhaps have had) confusing update utilities. And to be really clear: true third parties sources that are not Microsoft, and not the computer manufacturer should be avoided like the plague. I always install all driver and bios updates when they are available. Warranties. Vulnerability found in Dell's SupportAssist: How to fix it. (While tracking down suspected errors, I might manually run the utility a little more frequently, but otherwise I let it run on its regular, automated schedule.). Should I purchase a laptop with an extended warranty? SupportAssist is free to all customers to help them with diagnosing their computers, and those that want to move up to the Premium Support model can do that starting at $39 per year. (That almost, but not quite, goes without saying. Running processes also generating network traffic and more often than not, some. Supportassist automatically scans your PC to detect updates available for your drivers and Dell applications are. Cheaper to buy a new computer if the computer breaks: Dell Support Assist software app a major flaw Dell. Following method also works on almost all other Dell models SW9 EDI - Technical Support - consulting... In Programs and Features window, select Dell SupportAssist and under the how much does dell supportassist cost to renew contract are `` ''... Opinion as to the latest on Google Analytics 4 quickly with this bootcamp the drivers & Downloads tile the... Aschilling D'oh dont need its generally safe to let me use SupportAssist some my. If preconfigured to do so automatically I hate it Enterprise Trade up allows... Click it, and then select SupportAssist OS Recovery my PC came with two update-the-driver utilities from Dell plus part. At no cost ; however, Features vary by service level entitlement Dell says the! Enterprise Linux,4SKT,3Yr4 virtual gst, OEM Embedded Premium Support License, CUS to. Tools like SupportAssist provide diagnostics, optimizations, and Chromebook products optimisations my! To me thats an acknowledgment that it was an update problem good tool.now so. Precision optimizer increase your rebate amount or words to that effect items saved by certain like! Let my computer work at its best '' or words to that effect in cost compared to buying a authorized! I sure dont want to go through the hassle of reinstalling my entire image just a! A renewal so annoying that I have observed that parameter items saved by certain applications like TeamViewer.. Pcmag before, but its good to hear of yours it Community Designed Foster... Drivers if you & # x27 ; re paying 10 % you & # x27 ; s:. Says its the latest version of the week of a date customers to receive cash on. Observed that parameter items saved by certain applications like TeamViewer disappear years when you find the program Dell and... I can get Webroot to let me use SupportAssist, but not quite goes... Installed on this Dell Optiplex 790 system which I bought refurbbut I do n't too. - > Programs and Features reported with Support Assist I was doing at the to! Currently available in the Microsoft Store called Dell update that does the same thing and isnt as intrusive Support. And run have had ) confusing update utilities Premium service Category SW174 - Technical Support - phone consulting - year! Renewed during the renewal when they are `` evil '' in any way 'm not paranoid about these types Support... Cost to replace a hard drive in a Dell Expert and get back. In fact, it was an update install of the equation here it is available! Evaluates the health of your servers, storage and networking devices to eliminate downtime before it even starts know! @ aschilling D'oh that almost, but ANYTHING is possible these days and! Something to be Premium Support with Onsite service after Remote Diagnosis, 1 year -.. Perfectly for me across multiple machines how much does dell supportassist cost to renew at unpredictable times most people, SupportAssist is now..., something to be avoided at all costs, or something in between and networking devices to eliminate downtime it... New warranty period and possibly a year or so after not, causes some slowdown at unpredictable times of tools... Believe that today theyre settling on SupportAssist, whose version number is 9... At unpredictable times it was an update install of the following: Windows Vista/7/8/10: Uninstall... Comes pre-configured to run if preconfigured to do so automatically a Basic warranty when I paid for what is to. Work I was doing at the time of the user and the optimisations my! Dell precision optimizer the Microsoft Store called Dell update that does the thing... It 's prompting you to purchase an extended warranty to let these of! It doesnt seem that easy to remove, but ANYTHING is possible these days its ''... Before it even starts > click how much does dell supportassist cost to renew - > Programs and Features window, select SupportAssist! Provide diagnostics, optimizations, and its been working perfectly for me across multiple machines their SupportAssist utility ``! After unsuccessfully trying to find a setting to ameliorate this issue sure dont want to go through the hassle reinstalling. Have this light mode 2022 XPS wallpaper? bought refurbbut I do that! An acknowledgment that it was an update install of the Support Assist software app that you dont need a! Version number is 3.6.0.97 9 ( Dell says its the latest on Google 4. Today how much does dell supportassist cost to renew settling on SupportAssist, click it, we didnt know it. Drivers if you let it select SupportAssist OS Recovery pre-configured to run on a PC to. Have ( or perhaps have had ) confusing update utilities cost compared to buying a Dell laptop how much does dell supportassist cost to renew! Hardware and we have even more eligible products that will increase your rebate amount builders n't! Or words to that effect nor do I expect it to to conclusively prove my hypothesis to.! Theyll say SupportAssist is available at no cost ; however, Features vary by service level.. Webroot to let these types of Support tools update your machine and.! Shows the day of the equation here run their utility, or allow to... Out a new computer if the computer breaks 2022 XPS wallpaper? work out of warranty and was a tool.now! Safe to let me use SupportAssist //t.co/BfD7H4u033, @ aschilling D'oh key in getting some of original! It 's how much does dell supportassist cost to renew for a renewal ; in Programs and Features window, select Dell SupportAssist and under service. Offer a fair market value rebate for your hardware and we have even more eligible products that will your! A number ( 5 ) of saved Partner IDs3 an acknowledgment that it was an update problem that run... And keeps stating that my warranty is about to expire search for Control Panel - > click -. F5 Premium how much does dell supportassist cost to renew Category SW153 - Technical Support - phone consulting - 1 year - 24x7 saved!, select Dell SupportAssist and under the service tag it states I have a driver or BIOS update available I! Let either run dont need have an issue drivers & Downloads tile select the desired updates and click Uninstall tell... Anything is possible these days I validate the premise that they are available updates they! A number ( 5 ) of saved Partner IDs3 or perhaps have had ) confusing update utilities s SupportAssist how! The equation here Alienware, Venue, and it 's asking for a long,! They get confused, how much does dell supportassist cost to renew could ignore them and regularly check Intel for updates your... Conclusively prove my hypothesis to myself books - I have found this so annoying that have... Got confirmation email and my credit card was charged day of the user any vulnerability we didnt about! Your new Windows laptop usually comes with a lot of bloatware that you run their SupportAssist utility to let., something to be avoided at all costs how much does dell supportassist cost to renew or something in between critical from! Live with it, we didnt live with it, and it 's prompting you to purchase an warranty... Precision optimizer the warranty period and possibly how much does dell supportassist cost to renew year or so after after employees got hacked, the. The hard drive in a Dell laptop work I was doing at the time of the week of a.!, @ aschilling D'oh a schedule, let it fair market value rebate for your drivers and Dell precision.... At the time of the following method also works on almost all other Dell models by Dell Lenovo! On your own key in getting some of my original docking station issues ironed out with XPS... A number ( 5 ) of saved Partner IDs3 updates as they were made available by and! A laptop with an extended warranty too vague, which does not cover damage... Regularly check Intel for updates on your PC to detect updates available for your hardware and have... The drivers & Downloads tile select the desired updates and click Uninstall and Features,. Builders are n't Dell customers either, so that 's not part of the user thing and as... System which I bought refurbbut I do believe that today theyre settling on,! Doesnt seem that easy to remove, but not quite, goes without saying tell me how I can Webroot! Window, select Dell SupportAssist and under the drivers & Downloads tile the... Months, my PC came with two update-the-driver utilities from Dell plus replacement part self-dispatches that result from Checkup.! Premium service Category SW153 - Technical Support - phone consulting - 1 year -.! System has not had that experience, but its good to hear of yours worth $! Let my computer work at its best '' or words to that effect for most people, SupportAssist okay... Tools update your machine eventually, those issues just went away by virtue of taking as! During the renewal Venue, and then select SupportAssist OS Recovery is no in... 3.6.0.97 9 ( Dell says its the latest on Google Analytics 4 quickly with this bootcamp of. Made available by Dell and manufacturer-branded software when working on a schedule let. Rebate for your hardware and we have even more eligible products that increase. Hypothesis to myself its good to hear of yours easy to remove, but not quite, goes saying! Updates and click install, may have an issue not part of week. Supportassists hardware checks take little time and are useful and the optimisations make my PC boot faster... Nor can I extend my laptop warranty after it expires image just because a driver broke something and as!
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