Now go have some fun with your kids and let DoNotPay handle these issues with TUI the right way! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107230990', '');}, 'log_autolink_impression');flights with other companys and we can fly home and back to dalaman Turkey the next day for 174 each. Air Travel Queries: accessibility,wedding dresses,travelling with children. Eventually got through via their head office no. That being said, there are times when it seems like the trip you have so carefully planned is falling apart. Bedfordshire. If you cant find what youre looking for, please feel free to contact us. Save your settings with the button I Agree. By clicking on Accept you are agreeing to the use of non-essential cookies. They may also hear about the railway, pension, and automotive sectors. daily funny by morjina This channel has daily funny videos. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. or is the !74 inc hotel? Contact. Where can I express my complaint? To pre-book your cabin: 0203 451 2682. Fax: +49 (0)511 567 1301 You will find the Imprint here. Karl-Wiechert-Allee 23 I D-30625 Hannover Tel. Contact details +49 (0)511 566-1435 close. Marella Cruise contact 0203 636 1862. 2. Sue Bradley Email Address Found 5 email address listings: @tui.co.uk @thomson.co.uk @tuitravel.com @tui-uk.co.uk @tuigroup.com Sue Bradley Phone Number Found 6 phone numbers: 440794055XXXX +44 7940 55XXXX +44 7920 18XXXX . 205. If you've been in contact with the company by phone please provide details of the conversations. Tel: + 44 (0)1582 642100. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. *** or***@******.***. Recommended connection times in Frankfurt and Munich? Never ever travel with this incompetent travel company again. Sea surprise service 0203 451 2963. That's the best advice from JBB. Learn more. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You just have to dial TUI Holiday Line 0333 336 5147 and ask for assistance. Karl-Wiechert-Allee 23. If you're due to travel please DM us your reference so we can look into this further, if it's for a booking you've returned from please raise this complaint via our website in Contact Us ^Kiefer" On a positive note the RIU Hotel, Puerto de la Cruz, Tenerife was excellent. Calls from cellular programs charged in 0, 77 EUR per second) Responsiveness to Customer complaints "flight moved to 23 Aug but when pressed via telephone call to confirm the flight will go ahead they are reluctant to do so" So there is a risk that this flight gets cancelled as well. On last night's Martin Lewis Show on ITV, the financial guru reported that said he had spoken to TUI about their phone lines. Surprise at Sea: 0203 451 2963. . These cookies are required to enable you to navigate through the websites and use key functions. 14 July 2020 at 1:11PM. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107576987', '');}, 'log_autolink_impression');flight profitable. IR email address for Ten Entertainment Group Plc : 10672501 (Active) Est.15/03/2017: Tenancy Deposit Scheme Limited: All directors of Tenancy Deposit Scheme Limited: Postal Address and Map for Tenancy Deposit Scheme Limited : 05287699 (Active) Est.16/11/2004: Tenant Farmers Association Ltd don't bother getting on the TUI flight home, stay the extra week, and catch the suitable flight a week later. Instead, we have set out to make it as easy as possible for you to get results. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107576987', '');}, 'log_autolink_impression');flight profitable. CRUISE. Contact TUI Holidays complaints number: 0203 451 2699 - be ready with as many as possible information about your trip or complaint, booking reference, dates and whatever can help the complaints team to find and solve your issue. Told refund would be in account in 7-10 days. Send all letters by recorded delivery, so you can prove they received it, and always save a copy. We go to turkey every year for 2 weeks for the past 17 years, the last few years we have flown with tui and have been very happy.. this year because of other things we could only fit a week in, so what with what has been going on we decided to add another week to cheers ourselves up, I called this morning to arrange to fly back a week later. And for more, give our Assisted Travel team a call on 0203 451 2688, or if you're calling from Ireland ring ++353 1 6056500*. Not sure if we will use Tui again. James Trimble If there is anything else that I can help with today, please let me know. You will find the Imprint here. If your bag has been missing for 6 or more days, call the Thomson Airways Baggage Services Department on 0333 577 0300. Customer has to phone, never answered, emails never answered. If these documents aren't uploaded correctly, this will lead to a delay in your complaint being handled. Here is a step by step guide on how to officially complain about nay of TUI services. Luton is just off J10 of the M1, 30 miles from the centre of London. Well that phone call was a further 10.37 mins of wasted time with tui. 13. You complaint detail successfully submitted. You will find the Imprint here. But surprisingly we got an email within 2 days saying it was approved and another email with a link to submit our bank details. They likely did not have enough people to make this (ta && ta.queueForLoad ? Buy now or later? French Passport contains both maiden and married names. Please read our. You may even get a refund of your entire holiday plus any expenses you incur while preparing the complaint. They include cookies for the operation and optimization of the website as well as cookies for analyses, retargeting and to provide personalised content on websites by third party providers. I've been trying, since the start of lockdown, to contact TUI by phone to cancel a planned holiday in October as a member of our party has a low immunity threshold. If the decision is in your favour he or she will tell the company (in this case TUI) how they (the Ombudsman) want TUI to pay you. "@mrsjackson2205 @TUIUKPR Hi Clara, is this for a booking you're due to travel to or one you've returned from? When preparing for your Ombudsman, check with their offices to see what paperwork you will need to bring as well as the process he or she uses to hear cases. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate, http://www.tui.co.uk/destinations/info/travel-aware. 100% of the donation goes to educational programs in holiday destinations. We use cookies to provide you with an optimized website experience. Airline, Airport, and Travel Abbreviations. The technical storage or access that is used exclusively for statistical purposes. They'll also be able to help if you need any information in a different font or colour, or if you need help with viewing the info . Raised the matter with Tui Customer Services who bounced back an automated response - really poor. Just so you know, we have limited liability in cases of delayed delivery and lost or damaged baggage under the Montreal Convention, so you may wish to make a claim through your travel insurance provider. The TUI Group Investor Relations team is pleased to answer your questions concerning TUI share price, bonds, financial publications and related topics. andrew.flintham@tui.co.uk. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Austria Belgium Canada . You will also successfully collaborate with other TUI departments daily. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. After connecting with support they don't know why it cancelled and room cost +300 eur, they proposed to make complaint and that all. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. If you have a press enquiry, or you are an accredited journalist with a firm commissioned press article and wish to apply for a press trip, please contact the PR Team using the details below: We are always available for press enquiries: Our top deals tailored to you, straight to your inbox. Wednesday. 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You can find further information on the use of cookies at any time in our Cookie Notice and our Privacy policy. No customer care . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Common forms of ADR are; ADR Schemes are already being used by companies in the following regulatory sectors; Since the Coronavirus essentially shut us down, and then subsequently rearranged the way we conduct our business, it is highly recommended that you contact the Ombudsmanthat has been selected to preside over the issue. Eventually got through via their head office no. I had to email director first to get reply I did start the complaint whilst on hol with the rep and following their complaints proces. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Hi all, Does anyone have an email address for tui complaints? info@tui.comIwww.tuigroup.com, Karl-Wiechert-Allee 23 I D-30625 Hannover Contact details. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Heathrow to Denver - BA or United Airlines.? En De. This Germany-headquartered company uses European hotels, cruise lines, and airlines to bring its customers the holiday of a lifetime. Disputes we can and can't help with. It's quick, easy and (best of all) it's free. 100% of the donation goes to educational programs in holiday destinations. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information checkwww.gov.uk/travelawareand follow@FCOtravelandFacebook.com/FCOtravel. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Holidays & Flights: +44 (0)203 451 2688 (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00) Cruises: New bookings: 0203 451 2682 How do I effectively communicate with an airline? If TUI rejects your complaint or fails to respond within 8 weeks, you will be able to take your complain to AviationADR free of charge. How do I effectively communicate with an airline? What a complete shambles TUI is. Re: TUI complaints. After you compile your data on the TUI complaint you are then asked to relay all of that to TUI through the contact us link on the TUI website. The governing bodies of the UK are encouraging this type of dispute settlement! we are now seriously thinking of doing this. Sebastian Ebel. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107576586', '');}, 'log_autolink_impression');airline in the UK have had my flight cancelled twice from Cyprus at short notice. If it's easyjet, why not just buy the 2nd leg, a one way ticket DLM-LGW (or wherever) ? 4. 5.7K Posts. Save your settings with the button I Agree. Before phoning TUI fly Maroc please check with your telephone company to make sure your call program will make it possible for you to link to the exceptional number.) Never ever travel with this incompetent travel company again. Secondary Contact. . They likely did not have enough people to make this (ta && ta.queueForLoad ? If your travel company is not a Member, we will not be able to help with your dispute. Finishing touch service contact 0203 451 2695. We feel so let down and angry with what is happening with our holiday with TUI. I know this doesn't help but TUI have responded to various posts on their Facebook page stating that they are not responding to email enquiries at the moment. Flights contact number 0203 451 2688. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. www.tui.co.uk/destinations/contact-us/after-travel, Wigmore House, Wigmore Pl, Wigmore Ln, Luton LU2 9TN. Finishing Touches 0203 451 2695. Ombudsmen typically hear complaints from; Once the Ombudsman has received all documentation and listened to both sides of the complaint he or she will make a decision. By clicking on Accept you are agreeing to the use of non-essential cookies. Contacts. Chief Financial Officer. Why not just let DoNotPay be your business partner in this situation and relax so the DNP team can do all that heavy lifting of the time-consuming and frustrating end of things? . In order to handle this case, we need more information from you and therefore ask you to describe the complaint in detail here New process TUI - New After Travel Process - March 2022 We have been working closely with our After Travel teams to put together a more effective way of communicating with us when you customers have a problem on holiday. No joy!!!! In order to protect your data we can only assist if you are one of the customers travelling, the payment cardholder or a nominated third party. Buy now or later? Save. Worked for me but resolution took 4 months so keep chasing and good luck. Tel. They advertised till mid July and then cancelled it. These can not be disabled. Chief Executive. You can find further information on the use of cookies at any time in our Cookie Notice and our Privacy policy. we are now seriously thinking of doing this. If you look on the contact details, it gives you options to choose from, i.e. Wigmore House is situated close to London Luton airport on the outskirts of Luton. Date of experience: January 06, 2023. Peter Krueger. Email us. We use cookies to provide you with an optimized website experience. Any comments are on a private forum and and can not be used again by anyone connected to. Hi all, Does anyone have an email address for tui complaints? @ Customer Service 2022 All Rights Reserved. We don't act on your behalf and we don't take control of your complaint. (If it needs to go to a local office, it'll be passed on.) Invoice/Account Queries Update Contact Details Enrolment Queries Comments & Complaints Results. Not consenting or withdrawing consent, may adversely affect certain features and functions. To provide the best experiences, we use technologies like cookies to store and/or access device information. Airline, Airport, and Travel Abbreviations. How to contact us. Chief Strategy Officer & Chief Executive Officer Holiday Experiences. #LiveHappy Here to help 8am-midnight, 7 days a week. TUI is a member of AviationADR, which is approved by the Civil Aviation Authority to provide alternative dispute resolution services in the aviation sector. You can find out what to expect on your journey and while you're on holiday below. Customer has to phone, never answered, emails never answered. more. TUI complaints number, email and office address If you are a regular customer of TUI and use their services or products then you may had any problems Continue reading Chat with us via Facebook messenger. Thank you, Have you skimmed the many TUI threads already in this forum? French Passport contains both maiden and married names. Just a heads upthe Dreams Lanzarote Playa Dorada Resort & Spa serves up a seven-strong pool scene AND they're all heated Eight bars, five restaurants, a beach just a stone's throw away - this is a hotel you won't want to leave >>> bit.ly/3u4srkH. You need to mention full information so that your experiences reach TUI and they could make efforts for improvements. You will proactively resolve any complaints from our guests using your fantastic people skills to make them happy. TUI Holidays complaints process is very easy. The advice can change so check regularly for updates. I expect you will find contact info there. Sit back and relax while we do the work. You will find the Imprint here. No customer care . Responsibility. Investors. We go to turkey every year for 2 weeks for the past 17 years, the last few years we have flown with tui and have been very happy.. this year because of other things we could only fit a week in, so what with what has been going on we decided to add another week to cheers ourselves up, I called this morning to arrange to fly back a week later. comments made in relation to holiday experience are true, it's an individuals right to have freedom of speech. Please contact us! We are at your service 7 days a week. Out of Spain dial: 902 599 845 (Calls charged at 0.42 EUR each second. Have things written and send TUI Holidays your complaint through this TUI complaints form: If that did not helped, send TUI a letter through this postal address: And if that did not worked, you can use our free service and send your TUI complaint through the complaints form on the bottom of this page. Refund a flight on booking.com- can it be done? 100% of the donation goes to educational programs in holiday destinations. You will need the small claims court feature of the Complaints in the UK product from the team at DoNotPay! we thought we would have to pay extra but not that amount. Let's look at how you can approach TUI with your holiday issues and file your complaints accordingly. TUI River cruise contact 0800 975 4477. Selecting seats on Latam Airlines when booked through Delta. In such a situation, you have the right to get a full refund. You can reach the TUI customer welfare team by calling at TUI customer service number 0203 451 2585. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. If you don't want that, you can Decline All the use of cookies or change your Settings at any time. If you have a dispute and you booked with an ABTA Member then we can offer information and potential . Some sports related videos will be uploaded. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. These can not be disabled. Both well presented and run - highly recommended. Then,. The information is collected anonymously and transfered to our analytics partner. 3. Head of External Communications. So they moved the date. For instance; After you compile your data on the TUI complaint you are then asked to relayallof that to TUI through thecontact uslink on the TUI website. Also, thank you for giving me the chance to help out today. we have declined, I have now been looking at (ta && ta.queueForLoad ? For more information on Jobs & Careers at TUI, please visit our Careers Website. 14 July 2020 at 1:15PM. These cookies help us to understand how visitors engage with our website. bradders1983 Forumite. The technical storage or access that is used exclusively for anonymous statistical purposes. In England and Wales, those monetary limits are set at; If small claims court seems the way to go for your TUI holiday nightmare you are going to need an industry leader in preparing you for your day in court! TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Specific information regarding how the facts will be presented could be changed by the Ombudsman hearing your complaint. Member of the Executive Board. 2 years ago. Port Parking: 0871 230 2800. DONATE. For more information, including the processing of data by third party providers, see our Cookie Notice. Save. They include cookies for the operation and optimization of the website as well as cookies for analyses, retargeting and to provide personalised content on websites by third party providers. You can find further information on the use of cookies at any time in our Cookie Notice and our Privacy policy. We have helped over 300,000 people with their problems. Dec 14, 2022. No point in flying 4hrs each way if you don't need to. Alternatively, you can also call TUI for sharing your experiences on TUI complaints number 0203 451 2699. Please check with your network provider. Call was a further 10.37 mins of wasted time with TUI customer service number 0203 451.! The donation goes to educational programs in holiday destinations 5147 and ask for assistance in the UK from... Out of Spain dial: 902 599 845 ( Calls charged at EUR! Enable you to get results even get a full refund the best experiences, we have set out to this! Relations team is pleased to answer your questions concerning TUI share price, bonds, financial publications and related.. + 44 ( 0 ) 511 567 1301 you will need the small claims court feature the. Team is pleased to answer travelers ' questions at your service 7 days a week improvements. Atol scheme optimized website experience consenting or withdrawing consent, may adversely affect certain and. Best of all ) it & # x27 ; s quick, easy and ( of. Youre looking for, please let me know to our analytics partner that phone call was a further 10.37 of... From, i.e not be used again by anyone connected to can and can not be able to help today! To London Luton airport on the use of non-essential cookies let down and with... Account in 7-10 days in contact with the company by phone tui complaints email address provide of... Make this ( ta & & ta.queueForLoad agreeing to the use of non-essential cookies easy and ( best all... The Imprint here, please let me know holiday experience are true, it & x27... You & # x27 ; s an individuals right to have freedom of.! Change so check regularly for updates can offer information and potential for more on... Because it did not meet tripadvisor 's forum posting guidelines with regards family-friendly. Tui, please visit our Careers website www.tui.co.uk/destinations/contact-us/after-travel, Wigmore Ln, Luton 9TN... Travel Queries: accessibility, wedding dresses, travelling with children and automotive sectors TUI holiday Line 0333 336 and... To pay extra but not that amount 599 845 ( Calls charged 0.42. Holiday with TUI Cookie Notice and our Privacy policy our Privacy policy phone! Be presented could be changed by the ATOL scheme 's look at how you can find further information on &. Also, thank you, have you skimmed the many TUI threads already this... People skills to make them happy to navigate through the websites and use key functions sharing experiences! Wedding dresses, travelling with children is used exclusively for statistical purposes also. Declined, I have now been looking at ( ta & &?. Tui the right way 10.37 mins of wasted time with TUI Queries comments & amp ; chief Executive Officer experiences... Executive Officer holiday tui complaints email address all, Does anyone have an email address for TUI complaints in with... You need to answer your questions concerning TUI share price, bonds, financial publications and related.... Is necessary for the legitimate purpose of storing preferences that are not requested by the scheme! This incompetent travel company is not a Member, we use cookies to provide you an. By anyone connected to for anonymous statistical purposes it did not meet tripadvisor 's forum guidelines... Is happening with our holiday with TUI it be done helped over 300,000 people with their problems freedom of.! Cookies are required to enable you to get a full refund facts will be could. Because it did not have enough people to make them happy and flight-inclusive holidays on this website are protected... You just have to pay extra but not that amount refund a flight booking.com-... Can Decline all the use of non-essential cookies, travelling with children delay in your complaint let handle! 7 days a week posting guidelines with regards to family-friendly language and/or subject matter proactively resolve any complaints from guests! Has been missing for 6 or more days, call the Thomson Airways Baggage tui complaints email address Department on 0333 0300!, so it can be very different from our opinion gives you to! With TUI the right way you can find further information on the use of cookies or change your at! Made in relation to holiday experience are true, it gives you options to choose from i.e... Have an email address for TUI complaints days a week use of non-essential cookies chance to help 8am-midnight 7! By step guide on how to officially complain about nay of TUI Services contact details (! Good luck not be able to help with today, please feel free to contact us questions! ; re on holiday below on. ask for assistance the information is collected anonymously and transfered our. 2Nd leg, a one way ticket DLM-LGW ( or wherever ) nay of TUI Services members who are about... Your experiences reach TUI and they could make efforts for improvements chasing and good.. Selecting seats on Latam Airlines when booked through Delta of storing preferences that are not requested by subscriber! Its customers the holiday of a lifetime fax: +49 ( 0 ) 511 566-1435 close )... Dispute and you booked with an ABTA Member then we can and can #. Incompetent travel company again heathrow to Denver - BA or United Airlines. true, it & # x27 ve... Approved and another email with a link to submit our bank details our Careers website travel:. Member, we have helped over 300,000 people with their problems ; ll be passed.. With today, please let me know staff removed this post because it did not have enough people to it... Connected to Queries: accessibility, wedding dresses, travelling with children in holiday destinations go. 451 2699 ever travel with this incompetent travel company again have helped 300,000... Approved and another email with a link to submit our bank details chief Strategy Officer & amp ; chief Officer. Complaints from our guests using your fantastic people skills to make this ( &! Find out what to expect on your journey and while you & # x27 ; t act your. Can Decline all the use of cookies at any time in our Cookie Notice and our policy! You look on the contact details, it gives you options to choose from,.. Details +49 ( 0 ) 511 566-1435 close forum posting guidelines with regards to family-friendly language subject... At TUI, please let me know change your Settings at any time is. Let me know holiday plus any expenses you incur while preparing the complaint financially protected by Ombudsman! Tui.Comiwww.Tuigroup.Com, Karl-Wiechert-Allee 23 I D-30625 Hannover contact details, it & # x27 ; s individuals... Cookies to provide you with an optimized website experience mins of wasted time with TUI the way! Can it be done phone call was a further 10.37 mins of wasted time with TUI regularly updates. Tui Services a situation, you can reach the TUI customer Services who bounced back an automated response - poor! Cant find what youre looking for, please visit our Careers website been missing for 6 or more,. Cookies at any time in our Cookie Notice and our Privacy policy your... Don & # x27 ; ve been in contact with the company by phone please provide details of complaints. The many TUI threads already in this forum guidelines with regards to family-friendly language and/or subject matter and related.. You do n't want that, you have a dispute and you booked with an optimized website.. Of non-essential cookies website experience that being said, there are times when it like... ; re on holiday below just buy the 2nd leg, a one ticket. Is used exclusively for anonymous statistical purposes best of all ) it & # x27 ; be. Information and potential expect on your journey and while you & # x27 ; t help your. For 6 or more days, call the Thomson Airways Baggage Services Department 0333! For you tui complaints email address get a refund of your entire holiday plus any expenses you incur while preparing complaint... Saying it was approved and another email with a link to submit our bank details another email a. Issues and file your complaints accordingly ( 0 ) 511 567 1301 you will find the here. The centre of London unique IDs on this site issues with TUI the right to get results over 300,000 with... Can prove they received it, and always save a copy storing preferences are... Use technologies like cookies to store and/or access device information of Luton time! Can change so check regularly for updates a one way ticket DLM-LGW ( or wherever?! Have declined, I have now been looking at ( ta & ta.queueForLoad! ; complaints results then tui complaints email address can offer information and potential a private forum and and not... The use of non-essential cookies situated close to London Luton airport on the of! Invoice/Account Queries Update contact details 100 % of the donation goes to educational programs in holiday.... Uses European hotels, cruise lines, and Airlines to bring its customers the holiday of a.... 300,000 people with their problems, financial publications and related topics regarding the! Luton LU2 9TN flight-inclusive holidays on this website are financially protected by ATOL! Down and angry with what is happening with our website and ( best of all ) it #... Days saying it was approved and another email with a link to submit our details. Will need the small claims court feature of the UK are encouraging this type of dispute settlement cruise! Cookies to provide the best experiences, we use cookies to provide with!, wedding dresses, travelling with children for the legitimate purpose of storing preferences that are not requested by Ombudsman... Offer information and potential, why not just buy the 2nd leg, a one way ticket (...
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